Buyer Policy

Buyer Policy

We explicit do not permit our members to use the Glissyn platform to contact each other to make offers to buy or sell items outside of Glissyn. Also, members cannot use information obtained from Glissyn to contact each other about buying or selling outside of Glissyn. Glissyn serves as a venue for sellers and buyers to engage and transact however it is important to note that Glissyn is not part of that transaction. By using Glissyn’s website, platform or services, you are confirming that;
  1. Buyers do not buy directly from Glissyn but instead make use of the platform to engage and transact with sellers on Glissyn.
  2. Glissyn does not and is not responsible for vetting or screening sellers on the website, this means Glissyn cannot guarantee the quality or endorse any items sold on the Glissyn website. Glissyn does not verify any photographs and or product information as this is the responsibility of both the buyer and seller.
  3. All purchases constitute as a transaction between the buyer and the seller, Glissyn does not assume any liability stemming from these transactions.
  4. Each seller/store on Glissyn has a set of processing times, delivery methods, and store policies which are set by the seller and not Glissyn therefore Glissyn cannot be held accountable for these.
  5. Buyers are entirely responsible for agreeing acceptable purchase conditions for personalised products.
If you receive an offer to buy or sell outside Glissyn, please to admin@glissyn.com. As a user of Glissyn platform, you have the opportunity to flag an item or a store that violates any of Glissyn’s policies. Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features.
1. Contacting Sellers
Buyers are able to make use of the messaging feature to communicate with sellers providing the communications do not breach our policies or terms of use. Messages must not be used for;
  1. Sending unsolicited advertising or promotions, requests for donations or spam;
  2. Harassing or abusing another member of the platform
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.
  5. Contacting another member via Glissyn Messages to warn them away from a particular member, store, or item;
  6. Posting in public areas to demonstrate or discuss a dispute with another member;
  7. Purchasing from a seller for the sole purpose of leaving a negative review.
Any breach of our Buyers Policy or misuse of our messaging feature as listed above is  strictly prohibited. Similarly, Messages may not be used to support or glorify hatred, If you receive a Message that violates this policy, please contact support@glissyn.com.
2. Making A Purchase
Everytime you make a purchase or complete a transaction on Glissyn, you are transacting with sellers independent of Glissyn. Each of these sellers have their own ways of operating and have their own individual store policies and processes. By proceeding to transact with these sellers, you are declaring that;
  1. You have read and understood the item description, viewed the photos (where available) and agree with the seller policies and processing information.
  2. Have the authority to make payment for the order as prescribed and have submitted appropriate payment for the goods or services you purchased.
  3. Provided accurate and up to date information to the seller such as delivery information and contact information where necessary.
3. Buyer reviews
You can leave a review, including a one to five star rating and a photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages. By leaving a review or photograph, you acknowledge that your content may not:
  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Violate our terms of use.
  4. Contain prohibited medical drug claims.
  5. Contain advertising or spam.
  6. Be about things outside the seller’s control, such as a delivery carrier, Glissyn, or a third party.
  7. Contain threats or extortion.
  8. Falsely inflate a store’s review score.
  9. Undermine the integrity of the Reviews system.
4. Reporting A Problem With An Order
In the unlikely event that your order does not go as expected, you are able to request support by making use of Glissyn’s resolution support, please note that Glissyn is not directly involved in a transaction between a buyer and a seller however, we will try to assist in resolving any issues regarding transactions on our website. We however, ask that buyers contact sellers to try to resolve any issues before escalating these to Glissyn resolution support. By requesting support from Glissyn, you understand that Glissyn may use your personal information for the purpose of resolving disputes with other members. You can use Glissyn’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that Glissyn only allows on-platform refunds for a period of 180 days post-transaction. After this 180 window has elapsed, Glissyn can’t support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution.
5. Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
  1. There is no proof that the item was dispatched to the buyer.
  2. An item was not sent to the address provided on Glissyn.
6. Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. The following are examples of not as described cases:
  1. The item received is a different colour, model, version, or size.
  2. The item has a different design or material.
  3. The seller failed to disclose that an item is damaged or is missing parts.
  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  5. The item was advertised as authentic but is not authentic.
  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).
7. NOT AS DESCRIBED CASES CAN ALSO BE FILED FOR LATE DELIVERY.
In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not dispatch the item(s) according to their processing time or the date agreed upon in Messages.
8. INELIGBLE TRANSACTIONS
Please note that in some instances, some disputes will not qualify for Glissyn’s case system. These include:
  1. Items that are damaged by delivery carrier (if properly packaged by the seller).
  2. Items that have been altered, used, worn, washed, or discarded after receipt.
  3. Items that are received after the agreed-upon delivery date due to delivery delays.
  4. Items that are returned without a return agreement.
  5. Items that are accurately described but don’t meet a buyer’s expectations.
  6. Cost of delivery disputes.
  7. Items that are purchased in person.
  8. Items prohibited from sale on Glissyn, including services and intangible goods.
  9. Transactions where payment is not made via Glissyn’s checkout system.
9. REQUESTING A CANCELLATION
Only sellers may cancel transactions, buyers may request that a seller cancel an order however this will be at the discretion of the seller. We urge buyers to communicate a request for cancellation as soon as possible to give the seller as much time as possible to respond.
10. RETURNING AN ITEM
Each seller has his or her own return policies, which should be outlined in their store policies. Please note due to the type of products sold on Glissyn not all sellers accept returns. However, If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. Please note you may be liable for courier fees when returning products, please check with the seller ahead of purchase to understand your rights for returns.

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