Seller Policy

Seller Policy

We explicitly do not permit our members to use the Glissyn platform to arrange or contact each other to make offers to buy or sell items outside of Glissyn. Also, members cannot use information obtained from Glissyn to contact each other about buying or selling outside of Glissyn.

1.FEES

We charge a fixed commission on all products sold even if sales are finalised outside of Glissyn. Sellers are also liable for fees if they offer or reference their contact information, or ask for a buyer’s contact information, in the context of buying or selling outside of Glissyn for the introduction to the buyer, even if the item doesn’t sell.

All sales on Glissyn are subject to a commission fee of 8% regardless of payment method selected, the commission fee will apply to the listing price (which should include any applicable taxes), postage price, and gift wrapping fee. All additional personalisations that incur additional fees to buyers added to the listing price also incur a commission. 

Any direct or indirect efforts or actions to avoid paying a commission fee is considered fee avoidance and is strictly prohibited by Glissyn. The includes but is not limited to instances where buyers are encouraged or directed to complete purchase outside of the Glissyn environment/website, all transactions initiated on the Glissyn website are subject to our Terms and Conditions. Sellers are prohibited from modifying the price of an item after a sale for the purpose of avoiding Glissyn commission fees, misrepresent the item’s location, or use another user’s account without permission. 

If you receive an offer to buy or sell outside Glissyn, please report this to admin@glissyn.com.

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

As a member of Glissyn, you have the opportunity to create and upload a variety of content, like listings, Convos, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

At Glissyn, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.

By selling on Glissyn, you agree that you will:

  1. Provide honest, accurate information in your store and product description.
  2. Honour our Terms of Use and Seller Policy.
  3. Accurately represent your items in listings and listing photos. If you are selling hair extensions, bundles, wigs and other products, and whether they are organic or recycled, as well as the location of manufacture (if known).
  4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights you can contact admin@glissyn.com.
  5. Not engage in fee avoidance.
  6. Not create duplicate stores on Glissyn.
  7. Not coordinate pricing with other sellers.
2. REFUNDS

There are a number of regulations in place to protect both sellers and consumers. The Distance Selling Regulations (DSRs) were introduced in 2000 to protect UK consumers purchasing any goods and services online. In other words, where there’s no face-to-face contact between the seller and the consumer before the contract is made, the customer is entitled to review their purchase within 7 days after they’ve received it.

In addition to our Terms of Use, we mandate that you exercise a period of 7 days to allow customers to obtain a full refund if they choose to cancel their order. Customers are entitled to get their money back, including the original postage and packing charges within 7 days of having received their order.

Please note that this right of cancellation does not apply to:
1. Custom made goods – Goods which are tailored to the customers own specifications (such as a wigs and custom hair products).
2. Sealed items, which have been unsealed (e.g. vacuum sealed hair products/perishable goods).

Glissyn also provides guidance on what we expect from our sellers, we expect sellers to offer a 14 day refund to customers where products are not damaged and are in reasonable condition. We do of course ask our sellers to exercise discretion if the item/s is received a few days after this.

If you receive a request for refund within 14 days of the customer receiving their order you must;

  1. Contact the buyer to discuss their concerns & request to return the item
  2. Provide return details and ask the customer to post the item back to you

Process the refund and make sure you contact sellersupport@glissyn.com to ensure that we also refund your commission on this sale.

Finally, we ask all of our sellers to exercise discretion and apply reasonable judgment when handling returns and customer queries. Should you have concerns that a customer is abusing their consumer rights, you can report them to sellersupport@glissyn.com.

Seller Protection

Glissyn offers its sellers peace of mind via our Seller Protection for qualifying sellers, if eligible Glissyn will work with you to resolve cases, investigate disputes, chargebacks and assist with any other issues that may arise associated to your Glissyn store. 

3. SELLER ELIGIBILITY
  1. Maintain your store and do not violate any of our terms and conditions.
  2. Complete all of your store policy and information such as guidance on returns, deliveries, exchanges and personalised/custom orders. Your store must also comply with our policies and local laws.
  3. Make use of Paypal payments and abide by Paypal policies and seller guidance.
  4. Be accurate, clear and use good descriptions and pictures with all listings. 
  5. Provide clear delivery and shipping information to your customers.
  6. Cooperate with Glissyn on all investigations. Promptly provide any information requested by Glissyn, and cancel and refund any transactions deemed invalid or unauthorised by Glissyn. 
4. ORDER PROTECTION

In order to benefit from order protection, you must maintain the following;

  1. Ensure your orders are dispatched in accordance to the timelines you specify in you store, product listing or communications with your buyers. 
  2. Dispatch items ONLY to the buyer address registered or verified on the Glissyn website or Paypal platform.
  3. Retain proof of shipment/postage for a period of 180 days, this should include tracking information where possible. 
5. NON PROTECTED TRANSACTIONS
  1. Transactions completed offline (outside of Glissyn website/payment providers)
  2. Transactions completed in person.
  3. Payments made by cheque or bank transfer
  4. Any order or transaction that is fulfilled by the seller despite notice from Glissyn that the order or transaction in question is invalid, fraudulent, or under investigation

Providing you have complied with the conditions under our Seller Protection, Glissyn will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 3 calendar days or the time frame noted by Glissyn in the case. If a chargeback is filed against you, we’ll need you to respond to any enquiries within 3 calendar days or the time frame indicated by Glissyn. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favour.

Glissyn Case Resolution

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on Glissyn. For this reason, it is important that you fill out your store policies and regularly respond to Messages from your buyers.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by Glissyn in the case. Glissyn may request your assistance in resolving a case opened against your store. Glissyn reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using Glissyn’s case system, you understand that Glissyn may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

6. NON-DELIVERY

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

  1. There is no proof that the item was dispatched to the buyer.
  2. An item was not sent to the address provided on Glissyn.
7. NOT AS DESCRIBED

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

  1. The item received is a different colour, model, version, or size.
  2. The item has a different design or material.
  3. The seller failed to disclose that an item is damaged or is missing parts.
  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  5. The item was advertised as authentic but is not authentic.
  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).
8. NOT AS DESCRIBED CASES CAN ALSO BE FILED FOR LATE DELIVERY. 

In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not dispatch the item(s) according to their processing time or the date agreed upon in Messages.

Prohibited Products

  1. Academic, beta, and OEM software
  2. Alcohol
  3. Animals and wildlife products
  4. Artefacts, archives, antiques, cultural items and grave-related items
  5. Autographed items
  6. Bootleg recordings
  7. Catalogues
  8. Chance listings
  9. Charity and fundraising
  10. Compilation and informational items
  11. Contracts
  12. Counterfeit currency and stamps
  13. Credit and debit cards
  14. Currency, selling
  15. Digitally delivered goods
  16. Drugs and drug paraphernalia
  17. Electrical and electronics equipment – examples include cable TV decoders, radar jamming devices, and traffic light control devices
  18. Embargoed goods and prohibited countries – examples include items from Cuba
  19. Enabling duplication of copy-protected material
  20. Encouraging illegal activity
  21. Event ticket resale
  22. Firearms, weapons, and knives – examples include pepper spray, replica firearms, and stun guns
  23. Food
  24. Gaming machines (slot or fruit machines)
  25. Government, transit, and postal items and official items – examples include aeroplane operations manuals, public transportation employee uniforms, and Royal Mail mailbags.
  26. Hate Items: Items that Promote, Support or Glorify Hatred
  27. Hazardous, restricted or regulated materials – examples include batteries, fireworks and refrigerants
  28. Human remains and body parts
  29. International trading
  30. Items encouraging illegal activity – examples include an eBook describing how to create methamphetamine
  31. Jewellry
  32. Lock-picking devices
  33. Mailing lists and personal information
  34. Managed payments restricted items
  35. Medicine and healthcare products – examples include prescription drugs, contact lenses, pacemakers, and defibrillators
  36. Multi-level marketing, pyramid and matrix programs 
  37. Offensive material – examples include ethnically or racially offensive material and Nazi memorabilia
  38. Personal relationships and services
  39. Pesticides
  40. Plants and seeds
  41. Police-related items
  42. Pornography and Mature Content
  43. Presale listings
  44. Property
  45. Recalled items
  46. Recordable media
  47. Replicas, counterfeit items, and unauthorised copies
  48. Stamps, currency, and coins
  49. Stocks and other securities
  50. Stolen property
  51. Surveillance equipment – examples include wiretapping devices and telephone bugging devices
  52. Tobacco
  53. Travel
  54. Used clothing
  55. Used cosmetics
  56. Vouchers
  57. Weeds (see plants and seeds)

For further information regarding the above please contact us at sellersupport@glissyn.com.

 

 

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