Glissyn Terms & Conditions

Welcome, and thanks for visiting Glissyn! When you use the services provided on our site, you’re agreeing to our terms, so please take a few minutes to read over the terms of use (“Terms of Use”) below.

Please note, you are entering into a legally binding agreement.

Summary: When you use Glissyn, you are entering into a legal agreement and you agree to all of these terms.

Please read these Terms of Use carefully before using the website and services offered by Glissyn (the “Company”).

These Terms of Use set out the legally binding terms and conditions for your use of the website at www.Glissyn.com (the “Glissyn Website”) and all services provided by the Company on the Website. If you make use of any of our services you also confirm you have read and agree to the terms as stated in our Buyer Policy and Seller Policy.

We amend these Terms of Use from time to time as set out below. Please check these Terms of Use to ensure you understand the applicable terms. These terms and conditions were last updated on 01 September 2020.

By using the Glissyn Website in any manner, including but not limited to visiting or browsing the Glissyn Website, you (the “user” or “you”) agree to be bound by these Terms of Use, including those additional terms and conditions and policies referred to here and/or available by hyperlink.

If you have any questions, please contact info@glissyn.com.

SECTION A

INFORMATION ABOUT US

Here’s some basic info about Glissyn.

The Glissyn Website is a site owned and operated by the Company (“we” or “us”). Our Registered Address is 25 Lea Hall Gardens, Leyton, London, E10 7AW.

SCOPE

We are an online marketplace for people to buy and sell Hair and Beauty products and accessories.

The Glissyn Website acts solely as a venue. The Glissyn Website is an online marketplace that allows hair and beauty product retailers (“Sellers”) and customers who comply with the Terms of Use and the Company’s policies to offer, sell and buy Hair and Beauty products and other items (“Products”) pursuant to our guidelines.

The Company is not a Manufacturer or Seller and does not sell any Products. The Company may facilitate the fulfillment of the delivery of Products purchased on the Glissyn Website, but is not a party to any transactions between customers and Sellers.

Whilst the Company tries to ensure that material included on the Glissyn Website is correct, it has no control over the quality, safety or legality of any aspect of the items listed, the truth or accuracy of the listings.

1. ACCESSING THE GLISSYN WEBSITE

Although hopefully this will be a rare occurrence, there may be occasions when the Glissyn Website is unavailable to you.

Access to the Glissyn Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Glissyn Website without notice. We shall not be liable to you for any losses, damages, costs or expenses arising from or in connection with any suspension or unavailability of the Glissyn Website at any time or for any period.

We rely on third party providers (such as network providers, data centres and telecommunication providers) to make the Glissyn Website and the content therein available to you. Whilst we take all reasonable steps available to provide you with a good level of service, you acknowledge and agree that we do not warrant that the Glissyn Website shall be uninterrupted or fault-free at all times. We shall not be liable in any way for any losses you may suffer as a result of delays or failures of the Glissyn Website as a result of our service providers.

From time to time, we may restrict access to any or all of the Glissyn Website and to users who have registered with us. Any personal data and other information provided by you will be processed by us in accordance with our Privacy policy. By providing any such personal data or other information you agree to the terms of our Privacy policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this Terms of Use.

2. REGISTERING WITH GLISSYN

To order from the Glissyn Website, users must first register with us. This is not a credit account, and payment will be required if Products are ordered.

The personal and payment details you give to us are governed by a strict privacy policy – please see the separate document by clicking here.

The Glissyn Website’s product order and selling services are available only to, and may only be used by, individuals who are 18 years and older and who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful.

By registering with Glissyn, All Sellers agree to comply with the terms listed in our Seller Policy.

In addition, you agree to abide by the Company’s policies as stated in the Terms of Use and the Company policies listed below (if applicable to your activities on or use of the Glissyn Website), as well as all other operating rules, policies and procedures that may be published from time to time on the Glissyn Website, each of which is incorporated into these Terms of Use by reference and each of which may be updated by us from time to time:

In addition, some services offered through the Glissyn Website may be subject to additional terms and conditions published by us from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms of Use by this reference.

You understand that a breach of any of the Terms of Use may result in your use of services on the Glissyn Website being restricted.

3. PASSWORD AND SECURITY

You will keep your password a secret. You are responsible for anything under your password.

When you register to use the Glissyn Website you will be asked to create a unique password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately at info@glissyn.com. We would also suggest that you also change your password immediately through the Profile/ Settings section of the Glissyn Website.

If we have reason to believe that there is likely to be a breach of security or misuse of the Glissyn Website, we may require you to change your password or we may suspend or cancel your account.

4. CLOSING YOUR ACCOUNT

Thinking of leaving us, in the event that you wish to close your account you are able to do so via your account dashboard. Alternatively you can send us an email at support@glissyn.com. Please note that closing your account will limit the features available to you however you will remain liable for any outstanding fees owed to Glissyn or Sellers and you are still legally bound to our Terms and Conditions until all obligations are fulfilled.

Should you violate our policies, we retain the right to close or suspend your account. We are not required to notify you of suspension or closure nor are we obligated to produce reasons behind closing or suspending your account. Account reinstatement will be at the sole discretion of Glissyn, you remain liable for any outstanding fees owed to Glissyn or Sellers and you are still legally bound to our Terms and Conditions until all obligations are fulfilled

5. PURCHASING PRODUCTS ON THE GLISSYN WEBSITE

Please note that when you purchase Products on the Glissyn Website the resulting legal contract is between you and that Seller and is based on the Terms of Use. Even though we may facilitate the fulfillment of the transaction, all transactions are entered into between you and the Seller.

Each order you place shall be deemed to be an offer by you to purchase the Products from the relevant Sellers subject to the Terms of Use and the applicable product details. After you place an order, you will receive an order confirmation that we have received your order which we will pass on to the relevant Seller. You should carefully review these Terms of Use, the order confirmation and the applicable details on the product page in relation to the order. This confirmation email will signify acceptance of your order and a legally binding contract will be formed between you and the relevant Seller.

Sellers will do all that they can to ensure that your order is fulfilled. Products are, however, subject to availability so there may occasions that a Product is not available for delivery. If Sellers are unable to provide you with you have ordered, you will not be charged for it. We will, however, bear no liability for unavailability of Products.

The images of the Products listed on the Glissyn Website are uploaded by Sellers for illustrative purposes only. Although Sellers will make every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on the Glissyn Website are for information purposes only.

You may submit orders for Products by using our online ordering facility on the Glissyn Website at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

All orders must be made within the order deadlines specified on the Glissyn Website.

Each Product for which you click ‘Add to basket’ is added to a ‘shopping basket’ facility. You are given the opportunity to review the quantity of order of each item in your shopping basket when you choose to check out. You can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking complete order’. Unfortunately you will not be able to make any amendments or corrections to your orders once they have been placed.

Your submission of an order amounts to an offer to enter a contract to buy the Products from the individual Sellers. Subject to the paragraph above, you cannot then withdraw or cancel your order except as stated above.

All prices for Products are inclusive of any applicable VAT and the responsibilities associated to VAT charges and Payments are that of the Seller alone.

For more information on ordering please contact info@glissyn.com.

6. DELIVERY

Please note that delivery is currently limited to inside the United Kingdom and Northern Ireland.

It is your responsibility to ensure the right address and postcode has been correctly entered at the checkout stage.

There may be costs involved in home delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the type of product you ordered, the date and time of your delivery and charges may vary from week to week.

Sellers always aim to deliver your goods within the delivery window, Glissyn cannot accept liability if the delivery of the goods outside of this window or don’t deliver all or any of the goods in your order.

You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

If a Seller is unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

Please inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by mailing us on info@glissyn.com. We will endeavour to support you with the replacement or refund of any defective Products purchased from the site. Ultimate the responsibility for providing the refunds and replacements is that of the associated Sellers, otherwise our liability is limited as provided in paragraph 15.

7. PAYMENTS

The Company uses third party payment handlers to processes all payments made via the Glissyn Website.

8. CANCELLING YOUR ORDER

In respect of non-perishable items, you have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”), the contract at any time until the expiry of the 14th working days after the day on which you receive the goods you ordered. Please note that you do not have a right under the CCRs to cancel orders in respect of perishable items.

Returns on hair products due to customer order selection mistakes (colour, type, length and all other variations) will be subject to the discretion of the seller, loose hair is returnable for exchange or refund within 7 days as long as the original band has not been cut off and the hair has not been used or tampered with.

Due to the nature of hair extensions and for hygiene reasons, loose hair may only be returned if there is an initial problem with the hair on the day of product arrival, in which case none of the hair should be used or tampered with. Hair extensions may be deemed to be perishable items depending on the type of hair and therefore may fall outside the European legislative consumer rights to refund. Please contact the seller to discuss all refunds.

Any paid delivery charge will be included in your refund once the Products have been returned and received in all completeness (not part of your order). Please note the delivery charge refund will be to the value of standard delivery. We will process your refund within 14 days of the Seller’s receipt of the returned products. You must take reasonable care of the goods while in your possession and they must be returned in a saleable condition such that they can be returned to the relevant Seller before we can issue your refund.

Products should be returned in or with any original packaging. The Seller will arrange with you for cancelled non-perishable goods to be returned, at your cost, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).

9. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

We love when you leave feedback and we might share it with other users. Although we don’t own your content, by posting it on our site you grant us a licence to use it.

The Glissyn Website may provide users with an opportunity to provide feedback in a variety of forums including, but not limited to product reviews and Glissyn Website reviews. This helps our users to share factual information and personal opinions about Products, and provide views and opinions on a variety of topics.

Users may have the ability to post reviews, comments and other content and submit suggestions, ideas, comments, questions or other information where available to do so on the Glissyn Website, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of other content. We reserve the right to remove or edit such content. If you believe that any content on the Glissyn Website contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on the Glissyn Website, please notify us at info@glissyn.com.

We do not claim ownership rights in your content. If you post content or submit material, and unless we indicate otherwise, you grant us a perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You agree to allow the Company to store or re-format your content on the Glissyn Website and display your content on the Glissyn Website in any way we choose. We will only use personal information in accordance with our Privacy Policy.

By uploading content to the Glissyn Website you promise that you own and/or have the right to use such content in this manner and that such content does not infringe any third party intellectual property rights. In the event that we receive a complaint in respect of any content posted by you it shall be your sole responsibility to deal with such a complaint and to compensate us for any loss suffered. We reserve the right to remove any such content immediately.

10. NO UNDERTAKING

We cannot give any undertaking, that Products and/or services you purchase from Sellers through the Glissyn Website will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against a Seller. Where you order goods and/or services through the Glissyn Website we may disclose your customer information related to that transaction to the relevant Producer.

11. INDEMNIFICATION

By making use of our website, platform or services facilitated by Glissyn, you agree to defend and indemnify us. By agreeing to this it means you will defend Glissyn from all claims and legal liabilities resulting from transactions or engagements on our platform. You also agree to defend Glissyn and our employees from any legal claims or charges/fees that arises from your actions, your use (or misuse) of our Services, your breach of the Terms, or you or your account’s infringement of someone else’s rights.

We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

12. INTELLECTUAL PROPERTY RIGHTS

Here’s some information on the rights connected to all the lovely designs and things we’ve created that you find on our site.

We are the owner or the licensee of all intellectual property rights in the Glissyn Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

We own, or are the licensee to, all right, title and interest in and the Glissyn Website, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the Glissyn Website.

You must not extract or otherwise use any of the content on the Glissyn Website for commercial purposes without obtaining a licence to do so from us or our licensors.

We respect the intellectual property rights of others and we ask our users to do the same. If you are aware that any of your intellectual property rights have been infringed on the Glissyn Website, please contact us to report the concern.

For any Content you post that you do not own, you guarantee to us that you have the legal right to post such Content and that it will not violate any law or the rights of any person or entity. IN OTHER WORDS, AND AMONG OTHER THINGS, YOU WILL NOT POST CONTENT ON THE SITES YOU DO NOT OWN WITHOUT PERMISSION OF THE OWNER OF THE CONTENT, INCLUDING WRITTEN, PHOTOGRAPHIC, MUSIC AND VIDEO CONTENT.

13. NO RELIANCE ON INFORMATION

Although we believe everything on the Glissyn Website is up to date and accurate, we can’t guarantee that it is.

The content on the Glissyn Website is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representation, warranty or guarantee, whether express or implied, that the content on our site is accurate, complete or up-to-date. We have no obligation to verify the content of such information or to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

14. ACCEPTABLE USE POLICY

You are solely responsible for any and all acts and omissions that occur during or relating to your use of the Sites, and you agree not to engage in unacceptable use of the Sites, which includes, without limitation, use of the Sites to:

Harm or threaten to harm users or members of the general public in any way, or “stalk” or otherwise harass any other person or entity;
Post or transmit any Content that is unlawful, false or misleading, grossly offensive, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
Disseminate or transmit “spam,” unsolicited messages, chain letters, any advertisements, solicitations, pyramid schemes, investment opportunities or other unsolicited commercial communication;
Collect, use, or store any personally identifiable information about other users, or otherwise violate the personal privacy rights of others;
Impersonate any person or entity (including a Mobile Content or Sites agent, user, or moderator), or falsely state or otherwise misrepresent your affiliation with a person or entity;
Post any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation except in areas that are expressly designated by the Sites for such purpose;
Disseminate or transmit any Content that infringes or violates any party’s copyright, trademark, trade secret, patent or other proprietary right; or use or distribute third-party information (whether or not protected as a trade secret) in violation of a duty of confidentiality, fiduciary duty, or similar duty;
Violate any law (whether local, state, national, or international), whether or not intentionally;
Forge headers or otherwise intentionally disguise the origin of any content or communication; interfere with or disrupt the Sites, or servers or networks connected to the Sites; or disobey any requirements, procedures, policies, or regulations of networks connected to the Sites;
Post any Content related to partisan political campaigning or fundraising.
Express or imply that any statements you make are endorsed by us;
Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Sites;
Obtain, copy, monitor, index or data mine through the use of a robot, spider, any automated device, or any manual process, the Sites or the contents (except as expressly permitted by The Glissyn);
Remove any copyright, trademark or other proprietary rights notices contained in the Sites;
“Frame” or “mirror” any part of the Sites; or
Engage in any other activity deemed by the Glissyn to be in conflict with the spirit or intent of this agreement or that might violate the rights of others or give rise to liability.

You understand that by using the Glissyn Site, you may be exposed to Content that may offend you or challenge your beliefs. Your remedy is to avoid such Content by discontinuing your access.

15. CONTENT AND NON-ENDORSEMENT

Opinions and other statements expressed by users and third parties are theirs alone, not opinions of Glissyn. Content created by third parties is the sole responsibility of the third parties and its accuracy and completeness are not endorsed or guaranteed. The Sites and third parties may provide links to web pages, web sites, and various resources or locations on the web. Glissyn has no control over the information you access via such links, does not endorse that information, and shall not be responsible for it or for the consequences of your use of that information.

16. COMMENT AREAS

The Comment Areas are designed to permit you to share your ideas and opinions. Information on the Comment Areas is provided by our staff and other contributors, some of whom use anonymous screen names and are people not otherwise connected with us. You acknowledge that a large volume of information is available in our Comment Areas and that people participating in such Comment Areas occasionally post messages or make statements, whether intentionally or unintentionally, that are inaccurate, misleading or deceptive. Glissyn neither endorses nor is responsible for such messages or statements, or for any opinion, advice, information or other utterance made or displayed on the Sites or Comment Areas by third parties.

The opinions expressed in the Comment Areas reflect solely the opinion(s) of the participants and may not reflect the opinion(s) of Glissyn. Glissyn is not responsible for any errors or omissions in postings in the Comment Areas, for hyperlinks embedded in messages or for any results obtained from the use of such information. Under no circumstances will Glissyn or its affiliates, be liable for any loss or damage caused by your reliance on such information obtained through the Sites or the Comment Areas.
Glissyn does not initiate, edit, modify, select, or designate specific recipients for any messages or other data entered into the Forum and Comment Areas or any other part of the Sites, except that (i) Glissyn may consolidate and edit for clarity any Content posted to comment areas, (ii) Glissyn may inform registered users or third parties of particular content, ask for their response, or ask them to host discussions, and (iii) Glissyn reserves the right to monitor the Sites and to remove any information that Glissyn, in its sole discretion, considers to be inappropriate or unlawful.

You acknowledge and agree that Glissyn has the right (but not the obligation) to monitor the Comment Areas and the materials you transmit or post; to alter or remove any such materials (including, without limitation, any posting to a Forum or Comment Area); to disclose such materials and the circumstances surrounding their transmission to any third party in order to operate the Sites properly; to protect ourselves, our visitors, and the public; and to comply with legal obligations or reasonable governmental requests.

You acknowledge and agree that unless otherwise stated, all materials and information you provided will be deemed to be provided to us on a non-confidential and non-proprietary basis.

17. LIMITATION OF LIABILITY

We disclaim any legal liability for the quality, safety, reliability or any events that transpire from your use of the Glissyn Website.

You acknowledge that your use of the Glissyn Website and its content is at your own risk.

Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other any damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

18. LINKING TO OUR SITE

Just a couple of things about linking to our site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

If you wish to make any use of content on our site other than that set out above, please contact info@glissyn.com.

19. THIRD PARTY LINKS AND RESOURCES ON THE GLISSYN WEBSITE

From time to time, the Glissyn Website may also include links to other websites, which are not under the control of the Company. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

20. WAIVER

If we fail at any time to insist upon strict performance of any of your obligations under these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

21. APPLICABLE LAW

Your use of the Glissyn Website, these terms and conditions and the Glissyn Privacy Policy and any dispute arising in connection with them is subject to the laws of England and Wales. In the event of any dispute you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

While we may help facilitate the resolution of disputes, we have no control over and do not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content, listings or feedback; the ability of Producers to sell items; or that a Producer will actually complete a transaction.

22. PRIVACY STATEMENT

You will have the opportunity to input your personal information on the Glissyn Website. Please see our Privacy Policy below for further details on how we use this information. Where you do consent to our holding and using of your personal information, it is intended that such consent will benefit any purchaser of our business.

23. SEVERABILITY

If any of these Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

24. CHANGES TO THESE TERMS

We may revise these Terms of Use or other policies at any time, so please review the policies frequently to take notice of any changes we make, as they will be binding on you. If we make a material change we will notify you here, by email, by means of a notice on our homepage, or any other way we deem appropriate. What constitutes a “material change” will be determined at our sole discretion, in good faith, and using common sense and reasonable judgment.

PRIVACY POLICY & COOKIES

25. GLISSYN PRIVACY POLICY

Glissyn is committed to protecting your privacy. This privacy policy (the “Privacy Policy”) sets out how Glissyn uses and protects any information that you share with Glissyn when you use the Glissyn Website.

Should we ask you to provide certain information by which you can be identified when using the Glissyn Website, then you can be assured that it will only be used in accordance with this Privacy Policy.

Glissyn may change this Privacy Policy from time to time by updating this page. You should check this page regularly and on notification of any changes, ensure that you are happy with any changes. This Privacy Policy is effective from 16 September 2017.

26. WHAT WE COLLECT

We may collect and process the following information about you:

information that you provide by filling in forms on the Glissyn Website including name, contact details and demographic information such as postcode, preferences and interests;
order details;
any correspondence between you and us;
any surveys that we may ask you to complete;
details of your visits to the Glissyn Website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise; and
information about your purchases made via the Glissyn Website.

27. WHAT WE DO WITH THE INFORMATION WE GATHER

We use this information to understand your needs and to provide you with the best service possible. In particular, we use this information for the following purposes:

to administer our site and for internal operations, including data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
to notify you about changes to our service; and
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

28. NEWSLETTER SUBSCRIPTION

By registering with Glissyn your e-mail address will be used for our own marketing purposes until you unsubscribe. It is possible to unsubscribe at any time.

29. COMMUNICATIONS

By using Glissyn’s service or sharing your details with us (phone number, address, email), you consent to receiving communications from us in a variety of ways, such as by email, text, in-app push notices or through our customer service software Intercom. You can unsubscribe from email offers and newsletters by entering your email here

30. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place specific procedures to safeguard and secure the information we collect online.

31. COOKIES

Visiting the Glissyn Website with your browser settings adjusted to accept cookies tells us that you want to use the Company’s products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this Privacy Policy. See below for information on how to modify the settings in your device to notify you when you receive a new cookie and disable cookies altogether.

32. COOKIES AND HOW WE USE THEM

Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features such as remembering your preferences, storage of items in your shopping basket between visits as well as trying to ensure that the offers you see online are more relevant to you.

We also use cookies for additional purposes, including:

Identifying you when you sign-in to our site. This allows us to provide you with product recommendations, display personalised content, recognise your local Glissyn, among other customised features and services we provide.
Delivering content relevant to your interests on the Glissyn Website.
Keeping track of your specified preferences. You may generally exercise your preferences through Your Account.
Keeping track of items stored in your shopping basket. Conducting research and diagnostics to improve the Glissyn Website’s content, products and services.

Cookies allow you to take advantage of some of the Glissyn Website’s essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any of the Company’s services that require you to log into to your Glissyn Account.

Cookies and Browser Settings

The help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

33. LINKS TO OTHER WEBSITES

The Glissyn Website may contain links to other websites of interest. However, once you have used these links to leave the Glissyn Website for another website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, which will not be governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

34. CONTROLLING YOUR PERSONAL INFORMATION

Your personal details will only be used by Glissyn in accordance with this Privacy Policy. We may disclose your personal information to third parties as follows:

In the event that we sell any of Glissyn’s business or assets, we may disclose your personal data to the prospective buyer of such business or assets.
If Glissyn or substantially all of its assets are acquired by a third party, in which case personal data held by Glissyn about its customers will be one of the transferred assets.

You may make a request under the Data Protection Act 1998 for details of the personal information that we hold about you. A small fee will be payable. If you would like a copy of the information held about you please write to info@glissyn.com.

You are responsible for ensuring that the details you provide to us are correct and complete. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at info@glissyn.com. We will promptly correct any information found to be incorrect.

35. CHANGES TO THIS POLICY

From time to time it may be necessary for us to update this Privacy Policy. We will notify you of any such changes by posting them on the Glissyn Website, which will be deemed to constitute valid notice.

36. CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@glissyn.com.

Terms & Conditions